Return & Refund Policy

Last updated: 25 August 2026

We want you to love your sauces and merchandise from Authentic Taste of Jamaica. If something isn’t right, here’s how we handle returns, exchanges, and refunds.

1. Return Window

You may return most items within 15 days of the delivery date for a full refund or exchange.

  • Merchandise (apparel, mugs, accessories, etc.): must be unused, unwashed, and in original packaging with tags attached.
  • Sauces & food products: for safety reasons, we can only accept returns on unopened, unexpired bottles/packaging in their original condition. Opened sauces cannot be returned unless defective.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with:

  • Your order number
  • A photo of the item and packaging

We’ll send a replacement or issue a full refund, including shipping costs, at no charge to you.

3. How to Start a Return

  1. Email us at info@authentictasteofjamaica.com or submit your request at authentictasteofjamaica.com/contact with your order number and reason for return.
  2. We’ll send you a return authorization and shipping instructions.
  3. Pack the item securely (original packaging preferred) and ship it back.
  4. Once we receive and inspect the item, we’ll process your refund or exchange.

Note: Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.

4. Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

5. Exchanges

Want a different flavor or size instead of a refund? Let us know when you start your return, and we’ll ship the replacement as soon as we receive the original item (or immediately, if stock allows and you cover any price difference).

6. Non-Returnable Items

  • Opened or used sauce bottles (unless defective)
  • Gift cards
  • Final sale / clearance items (marked as such at time of purchase)

7. Late or Missing Refunds

If it’s been more than 10 business days since your refund was approved and you haven’t received it, please check with your bank or card issuer first, then contact us — we’re happy to help sort it out.

8. Contact Us

Questions about a return or refund? We’re here to help:

This policy may be updated periodically to reflect changes in our operations or applicable law.

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